Shipping policy

Packed in 24 to 48 hours. Delivered in 8 to 15 days. Always tracked. Shipping is $9.95 and free over $80.

Where we ship

We ship to addresses in the United States, including Alaska and Hawaii where the checkout offers them. We do not ship outside the United States for now.

Where your order ships from

Our pieces are shipped from our partner warehouses in China. That is the honest reason delivery takes 8 to 15 days instead of two. We would rather you know that on day one than wonder about it on day nine.

How long it takes

• Packing: 24 to 48 hours after you order.
• Delivery: 8 to 15 days once your package leaves the warehouse.
• Door to door: usually 9 to 17 days from the moment you order.

Holidays, peak season, weather and customs checks can stretch that. Your tracking link is always the most accurate answer.

What shipping costs

• Standard shipping: $9.95.
• Free shipping on orders over $80.

The shipping price you see at checkout is the price you pay for delivery.

There is no express option, and that is deliberate. On a route that takes 8 to 15 days, paying extra would not get your order there any sooner, so we do not sell it to you.

Prices, sales tax and duties

All prices are in US dollars. Sales tax is calculated at checkout where it applies.

Tracking

As soon as your order ships, you receive an email with a tracking link. The first scan can take a day or two to appear, which is normal. You can also follow your order on our Track your order page. If the email is not in your inbox, check your spam folder, then email us at contact@clovermae.com with your order number.

Orders that arrive in more than one package

If you ordered several items, they may travel in separate packages and arrive on different days. That is normal and it is not a mistake. Each package has its own tracking number. If one has arrived and another has not, give it a few more days, then email us and we will find it.

If you used the wrong address

Email contact@clovermae.com with your order number right away. If your order has not shipped, we correct the address. Once the carrier has it, we cannot change it.

If tracking stops moving

Give it a few days: long routes go quiet sometimes. If nothing has moved for 10 days, email us with your order number. We will chase the carrier and tell you exactly where your package is.

Lost or damaged in transit

If your tracking shows your package as delivered and you cannot find it, check with neighbors and around your property, then email us with your order number. If a package is lost in transit or arrives damaged, email us with your order number and a photo, and we will make it right.

Returns

See our Refund policy: 14 days from delivery, starting with one email to contact@clovermae.com.