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Not quite right? You have 14 days from delivery to return it or exchange it. One email starts it.
You have 14 days from the day your order is delivered to tell us you want to return or exchange something. Not 14 days from the day you ordered: from the day it arrives. If your order came in several packages, the 14 days start when the last one arrives.
Tell us within those 14 days and you are covered, even if the items take a few more days to travel back to us.
Please wait for our reply before you ship anything: a package that arrives without a return request is very hard to match to an order, and that slows your refund down.
Items in the condition you received them: tags attached, clean, unworn outside and unwashed, with their original packaging where possible. Trying something on at home, the way you would in a fitting room, does not cost you your refund. Items that come back worn, washed, damaged or with the tags removed may be refused or refunded only in part.
For hygiene reasons, swimwear and underwear can only be returned unworn, with their hygiene liner in place.
Email us within 14 days of delivery with your order number and a photo. That one is on us: you choose a replacement or a refund, and you pay nothing to put it right.
If you changed your mind, the return shipping is yours to cover. If the item is defective, damaged or not what you ordered, it is on us. We confirm the address and the details when we answer your email.
Once your return reaches us and we have checked it, we refund the items to the card or account you paid with. Your bank usually shows it within a few business days.
The shipping you paid on the original order is refunded only when the return is our fault.
Happy to swap. You can exchange an item for another size or color of the same style, within the same 14 days. Email contact@clovermae.com with your order number, the item and the size or color you would like. We reply with the return address, and as soon as the item is back with us, unworn with its tags on, we send you the new one. The return shipping is yours to cover, as for a change of mind; sending the new size or color out to you costs you nothing more.
If the size or color you want is no longer available, we refund you instead. To swap for a different style altogether, return the item for a refund and place a new order.
Orders leave within 24 to 48 hours, so speed matters. Email us as soon as you can. If your order has not shipped yet, we cancel it and refund you in full. Once it is with the carrier, we cannot pull it back; you can then return it under this policy.
contact@clovermae.com. Put your order number in the subject line for a faster answer.
