Not quite right? You have 14 days from delivery, and one email starts it.

How it works

1. Email contact@clovermae.com within 14 days of delivery, with your order number and the items you want to return.
2. We reply with the return address and what to do next.
3. Ship the items back and keep the tracking number.

Please wait for our reply before you ship anything: a package that arrives without a return request is hard to match to an order, and that slows your refund down.

What we take back

Items in the condition you received them: tags on, clean, unworn outside and unwashed. Trying something on at home is fine, of course.

Exchanges

We do not run exchanges. Send the item back for a refund and place a new order for the size or color you want: it reaches you faster that way.

Damaged, defective or wrong item

Email us with your order number and a photo. That one is on us: you choose a replacement or a refund, and you pay nothing to put it right.

Your refund

Once your return reaches us and we have checked it, we refund the card or account you paid with. Your bank usually shows it within a few business days.

Return shipping

If you changed your mind, the return shipping is yours to cover. If the mistake is ours, so is the cost. The shipping you paid on the original order comes back only when the return is our fault.

The full detail is in our Refund policy.