Your order's journey

• Order confirmed
  The day you order
  A first email confirms your order and sums up your cart.
• Packed and shipped
  Within 24 to 48 hours
  Your order is checked and packed. A second email gives you your tracking number.
• On its way to you
  8 to 15 days
  Your package travels from our partner warehouse in China. Its tracking moves in steps, not every day: it only updates when the package passes a checkpoint.
• Delivered
  Usually 9 to 17 days from the moment you order
  The local carrier takes over and brings it to your door.

My tracking has not moved for days

This is the question we hear most, and it is nearly always fine. On a journey of 8 to 15 days, a package can go several days without a new scan: it is simply traveling between two checkpoints. The first scan can also take a day or two to appear after we ship.

If nothing has changed for 10 days, contact us with your order number. We will chase the carrier and keep you posted.

Other questions we get

I ordered several items and only one has arrived.

Orders with several items can travel in separate packages and arrive on different days. Each package has its own tracking number. If one is still missing a few days after the other, contact us.

I never received a tracking number.

Check your spam folder first. If it is not there, the email address on the order may have a typo: contact us with your name and shipping address and we will find your order.

Can I change my shipping address?

Yes, as long as your order has not shipped. Contact us right away with your order number. Once the carrier has it, we can no longer change it.

It arrived damaged, or it is not what I ordered.

Send us your order number and a photo. We will make it right, at no cost to you.